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Internet Troubleshooting Support Exam (CIT 642-831)

Exam Number:     642-831
Associated Certifications: CCNP
Duration: 75-90 minutes (60-70 questions)
Available Languages: English, Japanese in Japan only


 Exam Description
CIT is a qualifying exam for the Cisco Certified Network Professional CCNP® certification. The CIT exam (642-831) will test materials covered under the new Cisco Internetwork Troubleshooting (CIT) CCNP course. The exam will certify that the successful candidate has important knowledge and skills necessary to troubleshoot sub-optimal performance in a converged network environment. The exam covers topics on Establishing a Baseline, Determining an Effective Troubleshooting Strategy, Resolving Problems at the Physical and Data Link Layers, Resolving Problems at the Network Layer, and Resolving Problems at the Transport and Application Layers.

 Exam Topics
The following information provides general guidelines for the content likely to be included on this exam. However, other related topics may also appear on any specific delivery of the exam.


Identify troubleshooting methods
Explain documentation standards and the requirements for document control


Implementation and Operation
Establish an optimal system baseline
Diagram and document system topology
Document end system configuration
Verify connectivity at all layers
Select an optimal troubleshooting approach


Planning and Design
Plan a network documentation system
Plan a baseline monitoring scheme
Plan an approach to troubleshooting that minimizes system downtime


Use Cisco IOS commands and applications to identify system problems at all layers
Isolate system problems to one or more specific layers
Resolve sub-optimal system performance problems at layers 2 through 7
Resolve local connectivity problems at layer 1
Restore optimal baseline service
Work with external providers to resolve service provision problems
Work with system users to resolve network related end-use problems

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