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Managing and Maintaining a Microsoft 

Windows Server 2003 Environment 

Exam Code: 70-290 
Microsoft Certified (MCP) 
Microsoft Certified Systems Administrator (MCSA 2003) 
Microsoft Certified Systems Engineer (MCSE 2003) 
About This Study Guide 
This Study Guide provides all the information required to pass the Microsoft 70-290 exam – Managing and 
Maintaining a Microsoft Windows Server 2003 Environment. It however, does not represent a complete 
reference work but is organized around the specific skills that are tested in the exam. Thus, the information 
contained in this Study Guide is specific to the 70-290 exam and not only to Managing and Maintaining a 
Microsoft Windows Server 2003 Environment. It includes the information required to answer questions 
related to the installation of Windows Server 2003, Windows 2000 Server, Windows XP Professional, 
Windows 2000 Professional, Windows NT, and Windows 98 that may be asked during the exam. Topics 
covered in this Study Guide include: Installing Windows Server 2003, Installing and configuring hardware 
devices; Managing and maintaining physical and logical devices; Managing basic and dynamic disks; 
Maintaining server hardware; Optimizing disk performance; Implementing RAID; Defragmenting volumes 
and partitions; Managing users, computers and groups; Creating and managing computer accounts in Active 
Directory; Creating and managing user accounts in Active Directory; Creating and managing groups; 
Managing user profiles; Troubleshooting user accounts and computer accounts; Troubleshooting 
authentication; Managing and maintaining access to resources; Configuring access to shared folders; 
Managing shared folder permissions; Troubleshooting Terminal Services; Diagnosing and resolving 
Terminal Services security issues; Diagnosing and resolving client access issues; Configuring file system 
permissions; Verifying effective permissions; Changing ownership of files and folders; Troubleshooting 
access to files and shared folders; Managing and maintaining a server environment; Monitoring and 
analyzing events; Managing software update infrastructure; Managing software site licensing; Managing 
servers by using Remote Assistance, Terminal Services remote administration mode, and available support 
tools; Troubleshooting print queues; Monitoring system performance; Monitoring file and print servers; 
Monitoring disk quotas; Monitoring print queues; Monitoring server hardware for bottlenecks; Monitoring 
and optimizing a server environment for application performance; Monitoring memory performance objects; 
Monitoring network performance objects; Monitoring process performance objects; Monitoring disk 
performance objects; Managing a Web server; Managing IIS; Managing security for IIS; Managing and 
implementing disaster recovery; Performing system recovery for a server; Implementing Automated System 
Recovery; Restoring data from shadow copy volumes; Backing up files and System State data to media; 
Configuring security for backup operations; Managing backup procedures; Verifying the successful 
completion of backup jobs; Managing backup storage media; Recovering from server hardware failure; 
Restoring backup data; and Scheduling backup jobs. 
Intended Audience 
This Study Guide is targeted specifically at people who wish to take the Microsoft MCSA / MCSE exam 70-
290 exam – Managing and Maintaining a Microsoft Windows Server 2003 Environment. This information 
in this Study Guide is specific to the exam. It is not a complete reference work. Although our Study Guides 
are aimed at new comers to the world of IT, the concepts dealt with in this Study Guide are complex and 
require an understanding of material provided for the CompTIA A+, Network+ and Server+ exams. 
Note: There is a fair amount of overlap between the 70-290 and the 70-210, 
70-270 and 70-218 exams. Don’t skim over the information that seems 
familiar. Read over it again to refresh your memory. 
How To Use This Study Guide 
To benefit from this Study Guide we recommend that you: 
Study each chapter carefully until you fully understand the information. This will require regular and 
disciplined work. 
If possible, perform all the walk-throughs that are included in this Study Guide to gain practical 
experience, referring back to the text so that you understand the information better. Remember, it is 
easier to understand how tasks are performed by practicing those tasks rather than trying to memorize 
each step. 
Be sure that you have studied and understand the entire Study Guide before you take the exam. 
Note: Remember to pay special attention to these note boxes as they contain 
important additional information that is specific to the exam. 

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