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In the Invitations section of the Remote Assistance Setting dialog box, select the 
desired number and interval from the appropriate drop down lists 
 
Then click 
OK
 to close the Remote Assistance Setting dialog box 
 
Click 
OK
 to close the System Properties window 
5.1.3.2 Using Windows Messenger to Request Assistance 
Windows Messenger is installed in Windows XP by default, but not in Windows Server 2003. If you do not 
have Windows Messenger installed, you begin the installation process from the Help and Support Center 
by clicking on the 
DOWNLOAD WINDOWS MESSENGER
 link. This will open an Internet Explorer window 
with a Web page that displays the latest version of Windows Messenger for download. On the Web page, 
click the 
DOWNLOAD NOW
 button. Then, when the Save As dialog box opens, click the 
OPEN
 button. After 
the download has completed, click 
YES
 in the Security Warning dialog box that appears. 
 
When installation has completed, the application will launch and ask you to sign in. If you have a username 
and password provided by your administrator, or a valid Microsoft .NET Passport account, click the 
CLICK HERE TO SIGN IN
 link in the Windows Messenger window. The 
CLICK HERE TO SIGN IN
 link will 
open up the .NET Passport Wizard, which will associate a .NET Passport account with your Windows user 
account. 
 
When you use Windows Messenger for Remote Assistance, the invitation travels through a messaging 
server infrastructure that can include the Internet, or can work with Microsoft Exchange Server within the 
LAN. After the invitation messages have been exchanged, the actual RDP connection attempt and 
subsequent session take place directly between the two computers. 
 
If Messenger is installed, the user from whom you wish to solicit assistance must be on the network and 
logged on to his or her Windows Messenger client. If this is the case, you can click the name of the contact 
from whom you want to solicit assistance, followed by the 
INVITE THIS PERSON
 link. You can also request 
assistance from within the Windows Messenger application, by double-clicking a contact to establish a 
conversation with him or her and then selecting the 
ASK FOR REMOTE ASSISTANCE
 link. In either event, the 
user you sent the invitation to can then click the 
ACCEPT
 link in his or her Windows Messenger window to 
initiate the connection, or click the 
DECLINE
 link to reject it. 
 
However, invitations for assistance do not stay valid indefinitely. They have an expiration time, which is set 
to one hour by default. If the user from whom you wish to solicit assistance neither accepts nor declines the 
invitation before the invitation expires, he or she will be unable to establish a connection in response to the 
invitation. The user sending the request can alter the expiration time of the invitations he or she sends, from 
1 minute to 99 days. To modify the default expiration time, do the following: 
 
 
Click on the 
START
 button to display the Start Menu 
 
Click on 
CONTROL PANEL
 
 
In Control Panel, click on 
SYSTEM 
to open the System Properties window 
 
Click on the 
REMOTE
 tab 
 
In the Remote Assistance section of the Remote tab, click the 
ADVANCED
 button to 
open the Remote Assistance Setting dialog box 
 
 

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